Refund Policy
Effective Date: January 15, 2025
At Magnetex, we stand by the quality of our stock market education programs. This policy outlines when and how refunds are processed. We've designed our approach to be straightforward—no hidden clauses or confusing requirements.
Just enrolled and having second thoughts?
You have options. Our enrollment cooling-off period gives you breathing room to make sure this is the right fit for your learning goals.
- Full refund available within 14 days of enrollment
- Must not have completed more than 15% of course materials
- Request via email to [email protected]
- Processing time: 5-7 business days
Technical issues preventing access?
Sometimes platforms have hiccups. If technical problems on our end stop you from accessing content, we'll make it right.
- Full refund if issue persists beyond 72 hours
- Must report problem within 48 hours of occurrence
- Our team will attempt resolution first
- Refund issued if no solution found
Course not matching description?
We describe our courses accurately. But if something feels off or different than advertised, let us know within the first month.
- Partial refund available within 30 days
- Requires specific documentation of discrepancy
- Review process takes 3-5 business days
- Refund amount determined case-by-case
Medical or personal emergency?
Life happens. We understand that unexpected situations can derail even the best-laid plans for education.
- Compassionate refund policy available
- Supporting documentation required
- Prorated based on course completion
- Alternative: course access pause for up to 6 months
Program Changes
If Magnetex discontinues a program you're enrolled in, you'll receive a full refund or free transfer to a comparable course. Your choice.
Duplicate Purchase
Accidentally bought the same course twice? Contact us within 7 days and we'll refund the duplicate charge immediately.
Bundle Courses
Bundled courses follow the same 14-day policy, but refunds apply to the entire bundle—not individual courses within it.
Gift Enrollments
Gifted courses can be refunded by the purchaser within 30 days if the recipient hasn't activated their access yet.
How to Request a Refund
Send Your Request
Email [email protected] with your enrollment details and reason for the refund. Include your order number if you have it handy.
Verification Check
Our team reviews your account to confirm eligibility. We'll check your enrollment date, course progress, and any prior refund requests.
Decision Notification
You'll hear back within 2 business days. We'll explain the decision and, if approved, when to expect your refund.
Refund Processing
Approved refunds are processed to your original payment method. Most appear within 5-10 business days depending on your bank.
Non-Refundable Situations
Some circumstances fall outside our refund policy. These include: completed courses (90%+ progress), courses accessed beyond 30 days ago, promotional or discounted enrollments marked "final sale," third-party certification exam fees, and printed materials that have been shipped. If you've violated our terms of service, refunds aren't available.
Refund Processing Times
Credit Card
5-7 business days
Debit Card
7-10 business days
PayPal
3-5 business days
Questions About Your Refund?
Our support team at Magnetex is here to help clarify any part of this policy or assist with your specific situation.